Assessing the user experience of ebooks in academic libraries pdf

Publishers, librarians, and users provides readers with a view of the changing and emerging roles of electronic books in higher education. Since assessing service quality premiered in 1998, receiving the prestigious highsmith library literature award, scores of library managers and administrators have. The results show that uiuc users assigned a high value to elsevier ebooks for research purposes. The topics covered in the latter half of this book, design, assessment. It has two major customer segment of academic staff and undergraduate students. We report findings from an assessment of e book user experience search and information seeking from usage data and user tests.

However, not much is known about how the library space contributes to user learning. However, the adoption of ebookshas been slower than it was for ejournals. This study is to develop and evaluate methods and instruments for assessing the usability of digital libraries. Academic libraries are identified by the postsecondary institution of which they are a part and provide all of the following. Therefore this present study seeks to investigate whether there is a relationship between the independent variables level of awareness. Methods, effect and challenges of library instruction in. Assessing the user experience of ebooks in academic libraries.

Issues related to the adoption of ebooks in academic libraries. Stewart saunders 15 library ebook platforms are broken. He is also the founder of the ux in libraries conference and provides training and consultancy on the subject. User experience ux design for libraries rakuten kobo. Roth, formerly library advisor udc 024 central library, indian institute of technology, kanpur, u. We use cookies to deliver a better user experience and to show you ads based on your interests. An assessment of user satisfaction in academic libraries. Evaluating academic ebook platforms from a user perspective christina mune and ann agee introduction across all types of libraries in the united states, ebook usage and acquisition continues to rise. Paper assessing the user experience of ebooks in academic. This is partially due to csu libraries early adoption of ejournals, which has been wildly successful. Surveys have often been used as a tool to assess service quality and user satisfaction. Meeting the needs of student users in academic libraries. The value of academic libraries the library is not just a repository, or a service like any other, or a place for study. User survey plays an important role in the librarys service quality improvement.

User experience ux characterizes how a person feels about using a product, system or service. Ux design incorporates the practical aspects of utility, ease of use and efficiency to make your web design and functionality decisions with patrons in mind. This study investigated library instruction methods, effect and the challenges in academic libraries using the federal university of petroleum resources effurun fupre students as the target population. Benefits to academic and research libraries author 7 rita a. While many published articles address user satisfaction with ebooks, most gauge user satisfaction with surveys or usage analysis. Libraryfocused studies are often designed to inform collectiondevelopment decisions regarding the acquisition of print versus ematerials. Meeting the needs of student users in academic libraries surveys and evaluates the current practice of learning commons and research services within the academic library community in order to determine if these learning spaces are functioning as intended.

Assessing the user experience of ebooks in academic libraries we report findings from an assessment of ebook user experience search and information seeking from usage data and user tests. Academic libraries and users webcast association of research libraries april 18, 20. Matt borg was an academic librarian at sheffield hallam university for fourteen years, during which time he was responsible for a new researchbased approach to user experience. User experience or ux, as it is defined in the library context, is a suite of techniques based around first understanding and then improving the experiences people have when using our library services. Matt borg, was an academic librarian at sheffield hallam university for fourteen years, during which time he was responsible for a new researchbased approach to user experience. A well stocked academic library is a storehouse of information, or a record of human experience to which users may turn to for data or information. The association of research libraries issued four systems and procedures exchange center spec kits on user surveys and studies between 1981 and 1994 association of.

Many published studies have examined aspects of the role of ebooks in academic libraries and higher education. It would be pertinent to discover whether academic libraries are indeed living up to their objectives. Has the approval plan stood the test of time, many now ask, as some libraries move away from buying to own to embrace the accessbased services. Lets fix them 249 joelle thomas and galadriel chilton. This webcast, recorded april 18, 20, describes research conducted at the university of illinois at urbanachampaign on how libraries and library users value ebooks. User groups in academic libraries bibliographic instruction. Students overlooked that and instead used the pdf based find feature, which was visible on the page. Library assessment differs from academic assessment because library impact on student and faculty outcomes often cant be measured directly.

The majority of academic libraries, 2,417, were open between 6099 hours during a typical week. Thus, the library assessment unit collaborates with library faculty and staff to design and track meaningful measures of the libraries impact on unlv students and faculty. It discusses the dimensions of usability, what methods have been applied in evaluating usability of digital libraries, their applicability, and criteria. We report findings from an assessment of ebook user experience search and information seeking from usage data and user tests. This article explores how libraries can use a designthinking approach to improve the user experience in physical library spaces, particularly with respect to signage, based on our experience at the uts library, a university library in australia that serves the university of technology sydney uts. List of books and articles about academic libraries. The use of the kurzweil reading machine in academic libraries. Impact of electronic resources and usage in academic. Matt borg, was an academic librarian at sheffield hallam university for fourteen years, during which time he was responsible for a. Assessing the value of ebooks to academic libraries and users. According to a 2012 library journal study, ebook holdings in academic libraries went up an average of 41% between 2011 and 2012. Assessing user needs, satisfaction, and library performance at the. It can also be a partner in research and in teaching, and institutions which fail to capitalise fully on this asset will find it harder to compete in the future. Usability assessment of academic digital libraries.

A summary of user surveys, including ways of doing things, and putting into use as well as data analysis, might offer reference and practical experience for the fnu libraries. The usage data showed that most reading sessions were brief and focused on certain pages, suggesting that users mainly use ebooks to find specific. Assessing the user experience of ebooks in academic libraries we report findings from an assessment of e book user experience search and information seeking from usage data and user tests. Behling and cudd 1967 assert that the library user is regarded as. Assessing the user experience of ebooks in academic libraries tao zhang, xi niu, marlen promann, college and research libraries, vol 78, no 5 2017. Stepping up to the challenge provides readers with a view of the changing and emerging roles of electronic books in higher education. Issues related to the adoption of ebooks in academic.

Aug 01, 2017 assessing the user experience of ebooks in academic libraries tao zhang, xi niu, marlen promann, college and research libraries, vol 78, no 5 2017. Disciplines are defined in part and recognized, by most academic institutions in which research is published, and by the learned societies and academic departments or faculties to which their practitioners belong. More ebooks offered academic libraries were early adopters of ebookswe found that the 339 u. The majority of academic libraries, 2,417, were open between 6099 hours during a typical week in the fall of 2012 derived from table 2. Apr 22, 20 this webcast, recorded april 18, 20, describes research conducted at the university of illinois at urbanachampaign on how libraries and library users value ebooks.

From the national center for education statistics, an academic library is defined as the library associated with a degreegranting institution of higher education. Assessing the user experience of ebooks in academic. The effectiveness and efficiency of services provided in academic libraries are mainly determined by library users. Assessing the user experience of ebooks in academic libraries 589 as another example, the ebl e book platform shows pages in image form by default, which does not support direct text selection. Libraries exist to collect the record of human experience and to provide intellectual and physical access to that record.

In assessing library space for learning, chapters discuss library usage at academic institutions and how that usage is an integral part of the student learning experience. It is found in the study that there exists an interlocking relationship among effectiveness, efficiency, and satisfaction. The association of college and research libraries acrl assessment in action aia was a multiyear professional development program that ran from 20 to 2016, funded in part by the institute of museum and library services imls and in partnership with the association for institutional research and the association of public and landgrant universitie. Ask so you can give referenceresearch service for the disabled in academic libraries. The three main sections contain contributions by experts in the publishervendor arena, as well as by librarians who report on both the challenges of offering and managing ebooks and on. The study considers the student satisfaction since every year new students come to the university with different needs and expectations and practically have more. Satisfying the needs of the user is the prime objective in academic libraries. Library user surveys have become widespread in academic libraries during the past twenty years. Library instruction is a core activity of academic libraries that entails educating, enlightening, guiding and helping the library users to identify, understand and utilize library information.

He is now a solutions expert at proquests ex libris, where he works to bring new technology to libraries across europe, as well as a freelance trainer in ux techniques. The user experience of ebooks in academic libraries. By eliminating physical handling and shelving of printed books as well as simplifying user searches, ebooks. Assessing user needs, satisfaction, and library performance. Assessing user experience of ebooks in academic libraries.

Assessing user experience of ebooks in academic libraries 1. Many academic libraries offer an array of library services to their offcampus and distance students, but library instruction for these populations is still a challenge. Targeted investment in ebooks that prioritize user experience in the ways we assessed it here can help minimize. This freebook thus provides library practitioners and students of library and information science lis with a clear introduction to humancentered design, ethnographic methods, information access and exchange, as well as the use of physical space in the library all of which is in light of the user experience ux in the library. Ebooks in academic libraries article pdf available in the electronic library 231.

Middle management in academic and public libraries by tom diamond libraries unlimited, 2011. Perception, discovery, and use ebooks are being widely adopted as a new format of scholarly information to meet increasing. Their usage makes the academic library a valuable learning space on campus. Perception, discovery, and use 207 tao zhang and xi niu 14 ebook reading practices in different subject areas. Altman was coeditor of the jal guide to the professional literature in the journal of academic librarianship, a member of the editorial board of library quarterly, and a coauthor of performance measures for public libraries. Contributors 7 wendy allen shelburne, university of illinois at urbana champaign, united states 7 john ingram, university of florida, united states 7 antero laiho, university library of turku, finland. University of york, proceedings of the 9th northumbria international conference on performance measurement in libraries and information services. An academic discipline, or field of study, is a branch of knowledge that is taught and researched at the college or university level. It utilises ethnography and design to achieve this. Request pdf the user experience of ebooks in academic libraries. The three main sections contain contributions by experts in the publishervendor arena, as well as by librarians who report on both the challenges of offering and managing ebooks. Jubb and green 2007 observe that academic libraries have for centuries played critically.

Andy priestner all links on this page will open in a new window, by the way is a librarian. Assessing user experience of ebooks in academic libraries tao zhang, marlen promann 1 xi niu department of software and information systems university of north carolina at charlotte purdue university libraries 2. For academic libraries in particular, there is a responsibility to preserve scholarly communications as well as the primary resources upon which scholarship often depends. Academic librarians have planned for, experimented with, and gener ally been waiting for the ebook revolution as a solution to many library challenges and for the advantages the ebook provides to users. Library assessment is the practice of evaluating library services, resources, spaces, and other areas to determine. The challenge of ebooks in libraries academic library perspective academic libraries have been early adopters of scholarly ebooks.